• Orders within Ho Chi Minh City: delivery time from 1-2 days
• Orders from other provinces: Delivery time is 3-4 days depending on the area.

Note: Delivery time does not include Saturdays, Sundays, and holidays when shipping units are not working..

3. Delivery costs

Delivery costs depend on geographical distance, and will be notified at the ordering step when the customer provides delivery address information.

4. Co-checking policy:

In order to meet the needs and maximize customer protection when using the service, Timtay has a co-checking policy when delivering goods.
You have the right to request delivery staff to check the status of goods including: 

• Check the condition of the box/package: the goods are carefully packed, intact, with no signs of dents, distortions or tears. 

Transportation partners are responsible for providing transportation services in accordance with the requirements and service standards set out and agreed upon in the cooperation contract; Commit to implementing the delivery policy and compensation policy if the shipping partner's error causes damage to the buyer or us during the service provision process.

The shipping unit is responsible for providing documents related to the goods when requested by a competent state management agency during the process of performing delivery services.

PAYMENT POLICY 

Currently Timtay applies two forms of payment:

• Pay on delivery (COD): After checking the goods and receiving the goods, the customer pays the delivery staff
• Transfer payment: The transfer needs to be paid after you place your order. After confirming payment, Timtay will package and deliver the goods to you.

Transfer information:
Bank account: 0337 8201 901
Card holder: DINH DANG HOANG ANH
Bank name: TP Bank
Bank branch: TPBANK PHU MY HUNG 1

Exchange-return policy

• You can exchange-return within 07 days from the date of purchase or the date you received the package (for online orders). The product must have its tags intact, no signs of washing, no odors and no damage compared to the original state.
• TimTay's delivery will come to receive the package and return the product you want to exchange (if needed). You will pay for the two-way shipping.
• After receiving the product back, TimTay will refund (deducted shipping fee) to your Account Number within 24 hours (excluding Saturday, Sunday & holidays) for the return request.

* Note:

- TimTay only supports exchange-return up to 3 times/customer.
- For orders from the e-commerce floor, the exchange-return policy will apply according to the e-commerce floor.

To request an exchange-return, you just need to contact TimTay and provide your order phone number for quick support.

• Hotline: +84 906 734 282
• Chat box (located in the right corner of the website)
• Facebook / Instagram

Tailoring service

To provide a perfect fit on all body shapes, TimTay launches a service to order custom sizes and change fabric colors with the available material palette. The service will have additional surcharges from the selling price as follows:

Tailoring order process
Online 

1. You  contact TimTay  to discuss request for tailoring. You will need to provide measurements 3 circumferences (bust-waist-butt) and height, TimTay will advise on the right size and attach material catalogue for you to choose your favorite color.
2. After confirming the information, please pay 100% of the order value. Orders will be completed within 14 days from the date of payment.
3. After the product is finished, TimTay will notify you before delivery.

At the store

1. TimTay will directly measure and note your 3 measurements (bust-waist-butt), height to advise on the right size. Then send material catalogue for you to choose your favorite color and material.
2. TimTay reconfirms the tailoring information including: Tailoring request, material and delivery date after 14 days. Customers please pay 100% of the order value. 
3. After the product is finished, TimTay will take a photo to notify you before delivery.

*Please note: 

- Only accept orders for available designs of TimTay. TimTay would like to refuse requests of adjusting that affect the original design. 
- Does not apply return-return policy for custom-made products.