FW21 Mask - Black Feminity

Delivery Time & Shipping Fee:

• Inner city of HCMC: Shipping fee VND 25,000. Receive goods in 1-2 days
• Outside of Ho Chi Minh City: Shipping fee VND 30,000. Receive goods in 3-4 days
• Free shipping nationwide for bill from VND 700,000

After completing the order process, the shipping unit will promptly deliver the package to you. Please pay attention to your phone to receive the package!

In case you are in the inner city and need to receive the goods urgently within the day, please contact TimTay +84 906 734 282 for the fastest support.

Exchange-return policy

• You can exchange-return within 07 days from the date of purchase or the date you received the package (for online orders). The product must have its tags intact, no signs of washing, no odors and no damage compared to the original state.
• TimTay's delivery will come to receive the package and return the product you want to exchange (if needed). You will pay for the two-way shipping.
• After receiving the product back, TimTay will refund (deducted shipping fee) to your Account Number within 24 hours (excluding Saturday, Sunday & holidays) for the return request.

* Note:

- TimTay only supports exchange-return up to 3 times/customer.
- For orders from the e-commerce floor, the exchange-return policy will apply according to the e-commerce floor.

To request an exchange-return, you just need to contact TimTay and provide your order phone number for quick support.

• Hotline: +84 906 734 282
• Chat box (located in the right corner of the website)
• Facebook / Instagram

Tailoring service

To provide a perfect fit on all body shapes, TimTay launches a service to order custom sizes and change fabric colors with the available material palette. The service will have additional surcharges from the selling price as follows:

Tailoring order process
Online 

1. You  contact TimTay  to discuss request for tailoring. You will need to provide measurements 3 circumferences (bust-waist-butt) and height, TimTay will advise on the right size and attach material catalogue for you to choose your favorite color.
2. After confirming the information, please pay 100% of the order value. Orders will be completed within 14 days from the date of payment.
3. After the product is finished, TimTay will notify you before delivery.

At the store

1. TimTay will directly measure and note your 3 measurements (bust-waist-butt), height to advise on the right size. Then send material catalogue for you to choose your favorite color and material.
2. TimTay reconfirms the tailoring information including: Tailoring request, material and delivery date after 14 days. Customers please pay 100% of the order value. 
3. After the product is finished, TimTay will take a photo to notify you before delivery.

*Please note: 

- Only accept orders for available designs of TimTay. TimTay would like to refuse requests of adjusting that affect the original design. 
- Does not apply return-return policy for custom-made products.