Refund & Return Policy
Refund & Return Policy
At TimTay, each piece is thoughtfully made with care and intention. We hope you feel comfortable and at ease in every garment.
If something doesn’t feel right, we’re here to support you.
Returns & Exchanges
We accept returns or exchanges within 7 days from the date you receive your order.
Items must be:
Unworn, unwashed, and in original condition
With all tags attached
We do not accept returns for:
Items that have been worn or altered
Custom or made-to-order pieces (if applicable)
Refunds
Once we receive and inspect the returned item, we will process your refund within 1-2 business days.
Refunds will be issued:
To your original payment method (PayPal, card, etc.)
Shipping fees are non-refundable, unless the item is defective or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless:
The item is faulty
The wrong item was sent
We recommend using a trackable shipping service.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order at:
📧 contact@timtay.me
We will resolve it as quickly as possible.
Contact
If you have any questions, feel free to reach out:
📧 contact@timtay.me
We’re always here to help.
