International Shipping Policy

Last updated: 16/6/2026

Thank you for shopping with TimTay. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

All orders are subject to review and confirmation before shipment.

Orders are typically processed within 1–5 business days after payment has been successfully received. 

Order processing times do not include shipping transit times.

During collection launches, promotional periods, holidays, or periods of high order volume, processing times may be longer than usual.

Customers will receive a shipping confirmation email once their order has been dispatched.

Order processing times do not include shipping transit times.

2. Shipping Destinations

TimTay currently ships to a variety of countries and regions worldwide.

If your country is not available at checkout, please contact us for assistance.

3. Shipping Rates

Shipping fees are calculated at checkout based on the destination country, package weight, dimensions, and available shipping methods.

All shipping charges will be displayed before payment is completed.

Shipping fees are non-refundable except in cases where an order cannot be fulfilled due to an error on TimTay's part.

4. Estimated Delivery Times

Delivery times vary depending on the destination country and shipping carrier.

Estimated delivery times:

• Southeast Asia: 7–14 business days
• Asia-Pacific: 14–21 business days
• North America, Europe, and Australia: 21–30 business days

The above timeframes are estimates only and are not guaranteed delivery commitments.

Delays may occur due to customs clearance procedures, weather conditions, transportation disruptions, public holidays, or other circumstances beyond TimTay's reasonable control.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

TimTay has no control over and cannot predict any fees assessed by customs authorities or government agencies in the destination country.

6. Order Tracking

When available, tracking information will be provided after the order has been handed over to the shipping carrier.

Customers are responsible for monitoring the shipment status and ensuring that all delivery information provided is accurate.

7. Failed Delivery Attempts

If a shipment cannot be delivered due to:

• Incorrect shipping address
• Recipient unavailable to receive the package
• Refusal of delivery
• Failure to pay customs duties, taxes, or import-related fees

the shipment may be returned, destroyed, or otherwise handled in accordance with the carrier's policies and applicable customs regulations.

Any costs associated with return shipping, storage, handling, or reshipment may be charged to the customer.

8. Lost or Damaged Shipments

If your order arrives damaged, please contact TimTay within 48 hours of delivery and provide photographs of both the product and its packaging.

For shipments believed to be lost in transit, TimTay will work with the shipping carrier to investigate the matter.

Resolution of lost shipment claims is subject to the carrier's investigation process and applicable policies.

9. Force Majeure

TimTay shall not be held liable for delivery delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Pandemics or public health emergencies
• Government regulations or actions
• Transportation disruptions
• Labor disputes or strikes
• Customs delays
• Carrier service interruptions

10. Contact Us

If you have any questions regarding shipping, please contact TimTay through our official support channels.

Email: contact@timtay.me
Website: www.timtay.me