• How can I choose size?

    You can easily find the size guide at the information section next to each item.

  • Do you ship worldwide?

    Yes. Kindly leave a message including your delivered address on conducting payment; we will notify you the delivery fee via email within 24 hours.

  • Can I exchange or return my item?

    We accept exchange in case the item is not in the correct size; and return in case of product technical mistake. The exchanged or returned item must be with the complete product tag and has not been used, laundered or ironed.

  • Is it possible if I want to adjust the item to fit my body?

    We are always ready to make adjustment to your item for free as long as the adjustment does not affect to the product’s design or overall form.

    In case of adjustment needed, kindly bring your item to our shop for further consultancy and precise measurement.

  • How long does it take for my item to be delivered?

    Within your order completion, it will normally take 2 weekdays for the item to be delivered to you during work-hour.

  • How can I make payment?

    Currently we accept two payment methods: 
    Credit Card
    Cash on Delivery

  • Can I cancel my order?

    Of course. Kindly make the cancellation within 24 hours since your order completion.

  • What should I do if some problem occurs during purchasing on website?

    Please contact us directly via hotline at +84 906 734282 or via email at contact@timtay.me.