Delivery - Payment Policy

1. Delivery scope: Nationwide

2. Delivery time:

Orders in Ho Chi Minh City: delivery time is 1-2 days
Orders from other provinces: Delivery time is 3-4 days depending on the area.

Note: Delivery time does not include Saturdays, Sundays, and holidays when shipping units are not working. 3. Delivery costs Delivery fees depend on geographical distance, and will be notified at the ordering step when the customer provides delivery address information.

4. Co-checking policy: In order to meet the needs and maximize customer protection when using the service, Timtay has a co-checking policy when delivering goods.

You have the right to request the delivery staff to check the status of the goods including:

Check the condition of the box/package: the goods are carefully packaged, intact, with no signs of denting, distortion or tearing.
Check the product: the label is intact, ensuring it matches the quantity, color, condition, type, and size with your order. Visual inspection does not include trial use of the product.

After inspection, if you are not satisfied with the condition of the delivered product, you can refuse to receive the goods.

5. Responsibilities for delivery service providers

Transportation partners are responsible for providing transportation services in accordance with the requirements and service standards set out and agreed upon in the cooperation contract; Commit to implementing the delivery policy and compensation policy if the shipping partner's error causes damage to the buyer or us during the service provision process.

The shipping unit is responsible for providing documents related to goods when requested by competent state management agencies during the process of performing delivery services.

PAYMENT POLICY

Currently Timtay applies two forms of payment:

Cash on delivery (COD): After checking the goods and receiving them, the customer pays the delivery staff
Transfer payment: The transfer needs to be paid after you place your order. After confirming payment, Timtay will package and deliver the goods to you.

Transfer information:
Account number: 0337 8201 901
Card holder: DINH DANG HOANG ANH
Bank name: TP Bank
Bank branch: TPBANK PHU MY HUNG 1