- You can exchange-return within 07 days from the date of purchase or the date you received the package (for online orders). The product must have its tags intact, no signs of washing, no odors and no damage compared to the original state.
- TimTay's delivery will come to receive the package and return the product you want to exchange (if needed). You will pay for the two-way shipping.
- After receiving the product back, TimTay will refund (deducted shipping fee) to your Account Number within 24 hours (excluding Saturday, Sunday & holidays) for the return request.
- TimTay only supports exchange-return up to 3 times/customer.
- For orders from the e-commerce floor, the exchange-return policy will apply according to the e-commerce floor.
To request an exchange-return, you just need to contact TimTay and provide your order phone number for quick support.